Clear before you approve
CarKit Service Terms
These terms explain how part requests, sourcing, quotes, deposits, payment, delivery, and returns work.
Requests and remote checks are free
Submitting a request and allowing CarKit to contact suppliers remotely does not create a purchase obligation and does not carry a request fee. Please provide accurate vehicle and part details. Missing or incorrect information can delay the search or produce the wrong match.
Physical market searches
If an in-person market search is needed, CarKit will explain the search deposit and send payment instructions before the search begins. The search starts only after payment is recorded. If you purchase the part, the paid search deposit is credited toward the order total. If you decline after a valid search has been completed, the deposit is retained to cover the search cost. An authorised administrator may approve a full or partial refund and the reason and receipt will be recorded.
Quotes and approval
A quote records the proposed part, condition, available photos, fitment information, confirmed price, delivery estimate, payment choice, warranty, return terms, and validity period. The order is based on the quote you approve. Ask us to correct any detail before approval.
Prices, availability, and images
Catalog amounts may be estimates until current availability and price are confirmed. CarKit will provide the current amount before purchase. A catalog image may be representative; where applicable, the item photos supplied with the quote are the photos to review before approval.
Payment and delivery
Payment options depend on the order. Pay on Delivery is available only for eligible orders and may require a commitment amount. Every recorded payment, credit, or refund receives a reference. Delivery charges are confirmed after the item size, pickup point, destination, and current courier charge are known. Inspect the package promptly and contact us before installing a part if anything differs from the approved quote.
Fitment, installation, and returns
Fitment is checked using the details available to us. Some parts require a chassis number, engine code, transmission, trim, side, or position. A qualified mechanic should confirm the part before installation. Product- specific warranty and return terms shown on the accepted quote apply. See our Returns & Refunds and Warranty pages for more information.
Need clarification?
Contact us before paying or approving a quote if any price, photo, part detail, payment term, or delivery estimate is unclear.
Contact CarKitEffective 15 September 2026.