Straightforward support

Returns & Refunds

We want every customer to receive the approved part. Return eligibility depends on the item condition, supplier terms, installation status, and the reason for return.

Returns Policy

Our returns policy is currently being updated.

Please contact us on WhatsApp before returning any item so we can verify eligibility and provide instructions.

Before we procure a sourced part

Before buying, we send the actual-part photos, condition, confirmation that it fits your car, final price, delivery charge, warranty, and supplier return terms. Keep the approved quote and your request code.

Before Ordering

Approve the actual part and confirmation that it fits before we buy it. Tell us immediately if any photo or detail does not match what you requested.

Eligible Returns

Eligibility is confirmed case by case. Items normally need to be unused, uninstalled, complete, and in their supplied packaging, subject to the written quote and supplier terms.

Need Help?

Important return situations

Wrong item supplied: Contact us promptly with the request code, delivery photos, packaging, and label details so we can investigate.
Customer changes their mind: Supplier charges, transport costs, and other non-refundable buying costs may apply. We check whether the return is allowed before any part is sent back.
Installed or electrically connected: Do not install, power, alter, or damage a disputed part. Installation can limit return eligibility unless the item is being handled as an approved warranty claim.
Failed delivery: Contact us immediately. Courier charges and any return-to-supplier deadline must be documented before another dispatch.

The product-specific terms on an accepted quote take priority where they provide clearer or more favorable coverage. This page does not remove rights that apply under Ghanaian law.